Our Policies

Rental & Cancellation Polices

Read Our Rental & Cancellation Policies
Rental & Cancellation Policies
  • By making your reservation you agree to all our rental and cancelation terms and conditions and enter into a contractual agreement.
Important Information:
  • We are a Property Management Company for multiple Cabin owners under the brand The Cabins at Terrace Beach.
  • Our policies reflect those of standard vacation property management rental companies; similar to VRBO vacation rental by owner, we are not a resort or hotel.
  • All bookings are non-refundable.
  • Take the time to understand all our Booking & Cancellation Polices before you make a reservation.
  • Guest Agreement: www.thecabins.ca/guestagreement Guests must review our guest agreement before arrival. We expect all guest to respect and follow all our guest agreement terms. By making your booking and receiving this confirmation email you agree to our Guest Agreement.
  • Take the time to view all available options on the website, you will find photo & video galleries, cabin and suite descriptions, and the location of each cabin or suite on our property.
  • Be sure you have booked the Cabin or Suite that works best for you; all bookings are final.
  • Date changes are subject to a $50.00 administration fee and are only possible outside of 30 days prior to your arrival date and based on availability.
  • Any changes made within the 30-day cancellation time are considered a new reservation and subject to the cancellation policies.
  • No refunds will be made for unused days or early departures.
  • Rates at the time of making your reservation are final. Rates cannot be adjusted retroactively to match any specials, promotions, or discounts.
  • All rates are based on single or double occupancy (one or two guests in the cabin).
  • Additional people aged 6 years and over, add $20 per night. A maximum of 6 people per 2-bedroom cabin/suite: A maximum of 4 people per 1-bedroom cabin/suite. A maximum of 2 people aged 19+ per Lodge suite.
  • Pets are always welcome based on availability of space. A $20.00 per pet, per night policy will be applied for pets, maximum of two pets. Owners are responsible for any damage or excessive cleaning charges. Pets must be on a leash while on common grounds at The Cabins at all times. Owners will need to sign our ‘common sense’ pet policy and by making a reservation guest agree to our pet policy. Sorry no pets in The Lodge, respectfully.
  • We are unable to hold or secure a booking without a reservation deposit of 50%. Deposits are accepted by Visa, Visa Debit, Mastercard, American Express or direct e-transfer. *Please note we cannot accept MasterCard debit.
  • One-night bookings will be charged the entire amount upon making a reservation.
  • All cabins & suites are non-smoking.
Booking & Cancellation Polices:
All Bookings Are Non-Refundable. Only Credit Will Be Issued for any Cancellations outside or inside of 30day as per our policies.
 
Bookings made outside of 30 days before check in date: Guest will be charged 50% of the total price at the time of booking.
 
This payment is non-refundable. The remaining 50% will be charged 30 days prior to your reservation check in date.
 
Cancellations made outside of 30 days before check in date: Guest will receive a credit voucher for a future stay in any cabin or suite of your choice based on availability at the time of re-booking. Your credit is valid over the next five years from the time of your cancelation. Your credit is the dollar amount that you paid and will be applied to your new booking and related rate. Depending on the time of year you re-book the rate may be higher or lower or the same. You are entitled to gift your credit to a friend or family member of your choice. We ask that you send us an email to cancel your booking and receive your credit voucher. Important: Please include your confirmation number in your email.
 
Bookings made within 30 days before check in date: The guest will be charged 100% of the total price at the time of booking. This payment is non-refundable.
 
Cancellations made within 30 days before check in date: The amount paid is non-refundable. Go Cabins Vacation Property Management will attempt to re sell the rental unit. If the management company is successful at re booking the rental unit, the guest will receive a credit for the dollar amount which the rental was re booked. Guest will be issued a credit towards a future stay as per our credit policy.
 
COVID-19 Policies
Important, please review all our COVID-19 policies here: https://www.thecabins.ca/covid19
 
Trip Cancellation Insurance: Trip Cancellation Insurance is the responsibility of the guest to purchase.
 
Self-Check-ins: Starting at 4:00 PM Note: During COVID-19 “there are no early check ins” respectfully, please plan your itinerary as such.
 
Self-Check Outs: Checkouts by 11:00 AM Note: respectfully “there are no late check outs”.
 
Currency & Taxes:
All rates are quoted in Canadian dollars.
All rates subject to a total of 15% tax. The breakdown is as follows 5% GST – 8 % PST – 2% hotel room tax.
 
Absolutely No Smoking:
Please respect we have a NON-SMOKING policy on all our property. All interiors, all exterior decks, all common property, and all parking areas are non-smoking.
 
Office Hours:
10:00 AM to 6:00PM Pacific Standard Time, office is closed during lunch approximately from 1:30 to 3:30PM. Guest Services can be reached by emailing [email protected] or by calling 250 726 2101.
 
Go Cabins Vacation Property Management Inc. established 2002
Under the brand The Cabins at Terrace Beach
 

Self Check & Check Out Program

Self-Check-In & Self-Check-Out Program

In light of the commitment our cabins management and staff has made and the positive feedback from our guest throughout 2021 - we have decided to continue our “SELF-CHECK IN” and “SELF-CHECK OUT” program until further notice. 

Self-Check-In After 4:00PM

Starting at 4:00PM we will begin our self-check ins: Upon arriving, each guest will have an envelope with your name on it at the self-check-in board located at the front deck of the check in centre. This program will last throughout, and will offer a safe way to check in and chill out all the while practicing safe physical distancing.

If you have a remaining balance, we will process the balance on the credit card we have on file. If you arrive after our office hours of 6:00PM no worries, your envelope will be on the self-check-in board.

Welcome Package 

Inside your envelope will be a key and a map with instruction to your cabin or suite. Also enclosed in your envelope will be additional information related to our COVID-19 protocols during your stay and before checking out. It is important that you read and respect all In-House Rules and Policies.

Self-Check-Out Before 11:00 AM

Before 11:00AM we ask that you follow all the COVID-19 Check Out Protocol before dropping your keys in the drop box located on the front deck of the check in centre. It is important that you read and respect all CVIOD-19 check out policies including the instructions left on totes you will have for your bedding and towels.

Trust

We're taking all steps to avoid any transmission risks associated with COVID-19 and will take all necessary safety precautions that adhere to the B.C. Government cleaning recommendations and WorkSafe B.C. protocols. We want to ensure your experience is a safe and memorable one.

Go Cabins Vacation Property Management

Under the brand The Cabins at Terrace Beach

 

 

Guest Agreement

Read Our Guest Agreement

Welcome to The Cabins at Terrace Beach

Go Cabins Vacation Property Management, under the brand The Cabins at Terrace Beach is a small property management company established in 2002 located in beautiful Ucluelet, BC. Our vacation rental properties range from hotel style suites in our Lodge, Cozy Rainforest and Ocean Front Cabins as well as our “Sabbatical” Condos overlooking Spring Cove. Our small caring team has been managing vacation rental properties and providing exceptional experiences for our guests since 2002. We are pleased that you chose to spend your West Coast time with us. This choice has provided you with the opportunity to experience the true coastal way of life, Cabins’ Style; which is “Check-In and Chill Out”.

Guest Agreement

Here at the Cabins, we are pretty chill and hope that you are able to be chill as well. We do wish, however, to come to an agreement at check-in so that the cabins, the land, all guest and the staff are treated with respect. We aim to provide you with a beautiful clean, comfortable accommodation. Guest Services hours are from 10am – 6pm. By making my booking I have agreed to the following Guest Agreement and will uphold Cabin Nation’s culture of check in and chill out:

Stress Free Self-Check-In & Self-Check-Out Program

Our Self-Check-In time starts at 4:00PM. Starting at 4:00PM we begin our self-check ins: Please note, we cannot accommodate early check ins. Upon arriving, each guest will have an envelope with their name on it at the self-check-in board located at the front deck of the check in center at 1090 Peninsula Road. If you arrive after our office hours of 6:00PM, no worries, your envelope will be on the self-check-in board. Inside your envelope you will find a Welcome Package. There will be a key and a map with instruction to your cabin or suite. Also enclosed in your envelope will be additional information related to our protocols during your stay and before checking out. It is important that you read and respect all In-House Rules and Policies.

Self-Check-Out is any time before 11:00 AM. We ask that you follow all the Check Out Protocol before dropping your keys in the drop box located on the front deck of the check in centre. Please note, we cannot accommodate late check outs. It is important that you read and respect all check out policies including the instructions left on totes you will have for your bedding and towels.

No Smoking Policy: Please respect we have a NON-SMOKING policy on all our property. This includes the use of E-Cigarettes and Vape Pens. All interiors, all exterior decks, all common property, and all parking areas are non-smoking.

Noise after 10:00PM Please keep noise down after 10 pm as a common courtesy to all our guest.

Sound travels from exterior decks; we ask that you respect this agreement.

Garbage: Please keep garbage inside so as to not attract bears or other critters. Extra garbage bags have been provided or just ask if you need additional garbage bags. Please follow our Self Check Out Program instructions for guest garbage.

 

 

Policies Archive – August 2020 to April 2021

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